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Some questions you might have


 

General

How does it work?

Oatbox is a breakfast subscription box. You can choose from a variety of healthful breakfast products to fill a box that we will ship you every month. Our products are always 100% natural, most of the time organic and sometimes gluten-free, vegan and nut-free. Note that you can delay shipments if you don’t want your monthly box or even unsubscribe at any time, free of charge.

Do you make the products yourself?

Absolutely! All the products have been created by our own chefs. Some products, like our bars, were created by our chefs but are produced by a third-party, simply because the third-party is better than us at big scale production for this type of product.

Is it possible to buy only one box, without subscribing?

You can buy gift boxes, but you won’t be able to buy only one box of products you have chosen yourself. However, it is possible to unsubscribe anytime at no cost.

I want to offer a subscription as a gift, is it possible?

Of course! All you have to do is visit our 'Accessories & Gifts' page. Please note that the minimum purchase is three (3) months and that a one-time payment will be required. The boxes will be delivered every month until the subscription expires, after which the deliveries will stop automatically.

Do you accept returns?

Unfortunately, since what we sell is perishable, we don’t accept returns. However, if you are not entirely satisfied with your order, just contact us and we will do everything we can to satisfy you.

Subscription

Do I have to commit to anything when subscribing?

The answer is no! You can delay shipments whenever you want, and you will not be charged for that shipment until it occurs. Three (3) days prior to sending you your monthly box, you’ll receive an email with what your next box will contain. If you wish not to receive these mixes, all you have to do is press on “Delay Shipment” and you won’t receive them. And again, you will not be charged.

What happens when I choose classic recurring products?

We will ship you these same products every month, unless you modify your box or cancel your subscription. If you choose the \"Monthly Discovery\" products, these will change automatically in your box for the month’s favorites. Again, you will get notified by e-mail three (3) days prior to your billing date.

Is it possible to receive more than one box?

You can only have one subscription per email. However, you can fill your box with as many products as you want and you can even choose to receive your box every two (2) weeks instead of every month.

When will you bill my credit card?

It all depends on when you subscribed. For example, if you subscribed on the 17th day of the month, your next payment will be on the 17th day of the following month. We will send your box 2-4 days after receiving the payment. You can always modify your billing date by delaying shipments or by adjusting your shipping frequency in your Account.

Shipping

How are the boxes delivered?

The delivery is made everywhere in Canada by Canada Post and in the United States by UPS.

What happens if no one is home at the time of delivery?

Canada: if the delivery person from Canada Post cannot leave the package in a secure location, he will leave a card in your mailbox, with which you will be able to pickup the package at the closest post office. This is why we suggest to have it delivered at your office if possible.

United States: the UPS delivery person will try to deliver the package for three (3) consecutive days before leaving a card that will allow you to pickup the package at the nearest UPS Store. This is why we suggest to have it delivered at your office if possible.

Can I swing by your offices to pickup my box?

Unfortunately not. We produce all the cereals ourselves in our facility, and for hygiene reasons, we cannot allow visitors in our kitchens.

When do you send the subscription boxes?

Every business day. When you subscribe, allow 2 to 3 days for your box to be sent.

How much does shipping cost?

Shipping is always free! If you added items to your monthly subscription, only the price of these items will be added to your bill.

Is it possible to track the shipment?

Yes. When the package leaves our facility, a tracking number becomes available. You can find it in your Account under Orders, by clicking on \"View order details\", and then on the tracking number.

Product

I am allergic to an ingredient, what should I do?

You can definitely modify your monthly box to receive products that are suitable for your dietary constraints. All ingredients are listed on the product page and we try as best as we can to include the claims for each product (i.e. gluten-free).

How long are the products good for?

Our cereals can be preserved for five (5) months on the shelf, at room temperature, as long as the bag’s zip-seal is properly closed. You do not need to put them in the refrigerator.

Our bars have a shelf life of ten (10) months.